Refund Policy
If you are not completely satisfied with your purchase for any reason, you can return your product to us for a full refund or store credit. Please see below for more information on our return policy.
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Returns
All returns must be done within 90 days of the purchase date.
Return process:
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​To return an item, please email, text or phone us at: Sharon@serenityph.com.au or 0435 737 768.
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After confirmation please mail your return to the following address:
Serenity pH
26 Testar Grove,
Caulfield North, Victoria, 3161
Return shipping charges will be paid or reimbursed by us, except if the return is due to a change of mind; In the case of a change of mind, the customer is responsible for the return postage costs.
Refunds:
After receiving your return we will process your refund. Please allow up to two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.